I was a little apprehensive at first ordering glasses online, as I wasn't 100% if the frames would fit. I got in touch to see if I could try before I buy and was surprised to learn that they offer a mobile service. I arranged an appointment, Katie the dispensing consultant arrived with a showcase of frames, at the comfort of my home I was able to try frames on and place an order. A few days later Katie came back with them and ensured they were fitted and checked how my vision was with the new specs. Really impressed and will definitely recommend SpecsatHome.
Fantastic experience. Order was handled quickly, professionally and even got a courtesy call giving me an update on order. I would highly recommend!
First time using this company. It was a great experience and there was brilliant communication, keeping me up to date throughout the process and went over and above what is expected. Would definitely use this company in the future.
Great service! Cheaper than buying from the opticians, I was kept informed about my order and the frame arrived within a few days of placing my order.....very happy...
There was a little problem with PayPal but Kashan phoned me up got it sorted straight away will use again and would recommend to others glasses are spot on and it was a pleasure to deal with Kashan genuine man.
So happy I found this place before going to the high street, it's great value for money, and very happy with my glasses so far :)
selling products they dont actually have.
Great service
Very good customer service. Quick delivery.
Good communication and excellent repair and delivery.
My experience with Specsathome was extremely good. I am deeply grateful to Kashan for effective communication, excellent service, finding a perfect solution to arising problems and his willingness to go the extra mile to keep clients satisfied and happy. Initially, the delivery of my frames was seriously delayed because a producer processed orders too slowly. However, after contacting Specsathome and asking to resolve the issue I was really impressed by high effectiveness of Kashan’s approach to dealing with my problem. Actually, I received my frames in two days after making a complaint. To compensate for several lost days, my parcel was upgraded and sent by Royal Mail Special Delivery. Although Specathome set really high quality standards for services rendered, they manage to achieve them. This company not only offers frames at unbeatable prices but also holds their clients in great esteem. When I need another pair of glasses, Specathome will be No. 1 on my list of opticians.
I decided to go for verifocals after finding out I needed glasses for both driving and reading. I heard a lot about verifocal users not adjusting and I didn’t want to spend hundreds of pounds only to find out it didn’t work for me. Specs At Home, were great. Best advice I had about verifocals and saved at least £200.00 compared to the high st opticians. They took time and care measuring and getting my prescription and frame fit. I am very pleased with the verifocals with great range for both distance and reading and have now become completely comfortable with them. I don’t have to walk around with multiple Glasses and saved a lot. All round 5 star Thank You.
Kashan provides a great personal service. I was unsure about buying glasses online but Kashan made it easy. He was prompt in replying to queries, took the time understand my needs and answered all of my questions thoroughly. My glasses arrived on time and as described. I have no hesitation in recommending Specs at Home.
Great custom service, very affordable, and reliable delivery! A few moments after I'd placed my order a member of the Specs at Home team reach out to me to confirm my prescription and provide an update on the time scale (given my frames had to come from Italy). That being said I had the fames in a week at most. No issue with the prescription or frames themselves either (as you'd hope). All in all I would certainly recommend and use Specs at Home again.
Great customer service, went above and beyond what was expected
Even though I ordered a frame which seemed out of stock everywhere, this company came through and were a pleasure to work with every step of the way. Granted they took longer than usual, because of the backprder situation which was out of their hands (and a couple of other places simply said it wasn’t available). I’m glad I tried SpecsAtHome, and will definitely use them again.
I can’t thank Kashan enough. I was visiting London on business and realised I’d left my glasses at home In Dorset. I found his mobile optical service on Google and gave him a call. Much to my surprise, he was able to visit the conference centre I was attending within the hour and soon had me sorted. He was able to provide me with a perfect pair of glasses. When I returned home, I sent SpecsatHome my old pair of glasses and had them re-glazed. Fantastic service and great value. A life-saver! Highly recommend.
Excellent- This was an extremely easy service provided by Kashan, starting with direct ordering on the website, to then receiving the product by signed for post- 5 days later. Extremely well packaged for delivery! Nice touch with the free biro pen too... Would definitely recommend.
Great Service! Kashan was great and replied to my questions immediately even though it was already evening. He was patient and nice and made sure my prescription was correct. The next morning I received a message the frames were in stock and a few days later I received my new glasses. The process was efficient, quick, and pleasant. I saw the exact same frames in a high street shop for twice the price, so the prices are great as well. I will recommend Specs at Home to all my friends.
A very efficient process. After ordering received a telephone call explaining there would be a 24 hour delay to get the exact glasses I wanted from the manufacturer. Glasses delivered when promised.
Service was excellent, I received a call not long after I placed my order online to clarify a couple of points and then got regular updates on the status, I have recommended Specs at Home to other family members.
Excellent service from Kashan and very helpful, really quick delivery too. Thoroughly recommend Kashan to anyone, provides a service which most companies fail to do. I’ll be going back for sure.
Wonderful company and customer service! Will continue to use from now on. Would 100% recommend.
Owner and main technician is not only a great craftsman, but an honest, sincere and fine gentleman - rare these days helas!! Kashan Aziz does excellent work and has become a friend of mine, going the extra mile to give each customer exactly what he/she wants - thank you dear Kashan & team from SpecsatHome!
Excellent product, excellent service and communication. A pleasure to deal with - thank you very much!
Always such a professional service and time is taken to get the correct frames. Finish of lenses is great and all for amazing value for money.
The glasses were just what I was looking for at a very reasonable price. They arrived within a couple of days by special delivery. I even received a call the day the glasses arrived just to check that everything was in order. Thank you for a very pleasant transaction. I would definitely recommend Specs at Home to anyone.
Excellent service. Specs arrived promptly and in perfect condition. Would have no hesitation using this company again.
Very pleased with glasses. Super quick delivery. Will definitely use again. Many thanks.
Specs at home were amazing! Really amazing customer service with the perfect prices. The aftercare is also exceptional, would recommend to anyone.
My experience was sincerely one of the most pleasant buying my optical glasses with Specs At Home. I rarely write reviews but felt the need in this case which speaks for itself. The prescription was completed and received by myself in under a week which came packaged well and in perfect condition. Kashan gave a personal touch to his customer service making sure the prescription was correct and made sure i had received them. This was very welcome particularly as this is the first time I have bought online glasses.
The owner is very attentive and makes sure your requirements are met. I had a little wait for them but I had asked for a graduated tint on my prescription sunglasses. I couldn't find another online company that offered that choice and I was very happy with the final result. Thank you for the work that went into my new sunglasses. I wouldn't hesitate in using the company again or recommending them to a friend.
Specs at Home were lovely and friendly, very efficient and gave me a wonderful service. My order arrived earlier than expected even though there was thick snow everywhere, and my frames were lovely. I would definitely use Specs at Home again and again. ??
The sellers are respectful, and they follow up the order to meet the desire at all.
I’m delighted with my purchase from Specs at Home. Kashan was excellent throughout, answering all my questions, soothing any fears and keeping me updated with progress. The customer service was exceptional, the product range vast and the value for money truly remarkable. Many of you may be wary of using such a service, but my advice is please do not worry, you are in very safe hands. I’ve verified my massive savings compared with High Street opticians (how do they get away with it?). Do not think you are getting lesser products either as the lenses you’ll get here are genuine top quality (again I’ve checked). There’s no need to look elsewhere, you’re in the best place with Specs at Home!
Excellent service and attention to detail very pleased with my complex prescription nothing was too much trouble will definitely use again
Excellent service. So helpful & quick to respond to any questions. Delighted with product, will definitely use again & would recommend.
Good range of products, excellent comms and good prices
The gentleman I spoke to on the phone was very polite and helpful. They're currently upgrading my delivery to special in order for them to arrive before Christmas. I'll be using these in the future to get hold of frames I cannot get hold of myself!
I was a bit wary of ordering my glasses online but the Armani glasses I wanted were more than double the price at my local opticians so I decided to take a chance. I was glad I did Kashan contacted me once I had placed my order and kept me informed of the progress of my glasses. I have now received them and they are what I saw locally. They came with a case, guarantee and a certificate of authenticity. I will definitely use this company again and will recommend to my family and friends.
Fantastic service once again! Thanks Kashan highly recommend. Great price great communication and fast service.
After vision express wanted to charge me £400 for a new pair of glasses, I thought I’d take a look at the internet. I spoke to a couple of companies who didn’t reassure me I would be doing the right thing. Then I spoke to Kashan. He understood my fears and alleyed them with his professionalism. I selected a pair, he got my measurements from my last optician, and then I waited. I needn’t have had any concerns. The glasses are excellent, the price considerably more realistic for a hard up nurse! Thank you Kashan, I wouldn’t go any where else now.
Excellent customer service. All my family use specs at home. Very knowledgeable, good value for money and excellent service. Highly recommended. Thank you.
Able to source a discontinued frame which I had damaged saving me the cost of replacing my Zeiss lenses. Excellent courtesy service.
I was nervous about getting new glasses and had been messed about a little in a couple of high street shops, I wasn’t sure if it was a good idea to look online but specs at home were recommended by friends. The customer service was second to none, all of my questions were answered and staff went out of their way to ensure everything was just right. Really felt like I was being taken care of by someone who actually cared about what they were doing. Price was fantastic, glasses arrived as promised, I’d recommend any day!
SpecsatHome offer a great service, great products and a great price. Hard to fault but easy to recommend. If you’re in need of new glasses or sunnies, look no further,
Just purchased new glasses from Specs at Home with varifocal lenses. Can honestly say the care and attention I received is the best I have ever experienced from an online retailer. Can't recommend them highly enough.
Terrific service. I needed new frames in a hurry and Kashan went the extra mile to ensure that, as promised, they arrived this morning.
Astonishing customer service :-) not sure how this would scale as the company grows, but right now it is nothing short of amazing.
Excellent personalised service. Kashan went out of his way to accommodate my needs. I went to 8 optician's before I found Kashan, who fixed my rimless frames. No one else had been willing to accommodate or had the skills to do the job.
Woow, Excellent service and communication,Mr. Kashan was very helpfull !! I am very happy with my glasses .Definitely recommended to all.:)
Very impressed. The team is passionate about glasses and this was reflected in the excellent service. Their fantastic trustpilot rating is well deserved. Thank you.
Great service and very happy with glasses. Would not hesitate to use again.
So happy with everything! Service, communication and glasses are excellent. Will definitely use again!
Fantastic service and even had my delivery upgraded to express . Highly recommended.
Very helpful service, despite my many questions. Fast delivery. Great communication. Lovely glasses. Would use again.
The personal service provided is truly exceptional. I was kept updated on the progress of my order, and was able to call to speak personally to Kashan with any queries. Specs at Home are certainly keen to ensure the customer is satisfied. Highly recommended.
Excellent customer service I would recommend this company gentleman was really helpful
Good service, was constantly updated with the progress of my order.
I needed to purchase glasses and came across Specsathome. I made contact with them and spoke to Kashan. From the outset, my entire journey went extremely smoothly from the point of contact to the end product. I was kept up to date with the progress of my glasses and beyond. I was so impressed with the extent of knowledge and care that I recommended my friends and family to him. I strongly urge potential customers to use Specsathome; you will not be disappointed. The price is affordable and aftercare is amazing, a peace of mind.
Great experience. I contacted SpecsAtHome just before I was about to buy some Ralph Lauren glasses at VisionExpress. I found the same specs on the SpecsAtHome website, at almost half the price! Really nice customer service and the specs arrived at the exact time they said they would. Recommend to all.
Superb service and kashan was a pleasure to deal with. top class company to deal with
Very pleased I decided to try Specs at Home. Excellent customer service, helped me to find my perfect frames, gave me all the info I needed for lens options, really convenient service and the glasses arrived sooner than I expected! I'd been looking for the right frames for a long time, and I'm really happy with them. Thanks so much!
I wanted the same pair of glasses I already had which my Optitions could no longer offer to me so when I saw these online at over half the price I paid for the original I was abit skeptical but I'm so glad I went ahead with it! Kashan rang me no more than 10 minutes after ordering to confirm everything and checking it all! He kept me updated when I needed to be and my glasses arrived just over a week later! I'm so happy with them and their service. Defo recommend
Ordered online & emailed a copy of my script to Kashan. I received a personal call about my order the next day & updates on my glasses & their journey until delivery. I had already tried the frames on in Boots so knew what I wanted, specs@home offered these specs at more than half the price. I'm glad I used specs@home, Thank you. Garry.
The superb customer service that Specs at Home provided was genuinely second-to-none. I cannot rate them highly enough. Not only were their prices so much better than those of their competitors, but they were extremely courteous and highly professional, and provided me with an extraordinarily personal service. After this experience, there is simply nowhere else that I would go to purchase my frames - and I would highly recommend that you do the same. In an age where courtesy and politeness is sadly lacking, Specs at Home is like a breath of fresh air. Thank you so much.
Excellent company totally love my new glasses. They listen to they customers and provide the service that the customer requires. Totally recommend them
Excellent service in all respects. Although required sunglasses were not in stock, Kashan quickly ascertained their availability, and subsequently ordered, obtained and immediately despatched them. Delighted with product, communication and efficiency with which everything was expeditiously handled.
Excellent, I would recommend this company. Very happy with my new sunglasses
I recently bought a pair and was extremely happy with the whole experience. Not only were the glasses exactly what i wanted the service was the best i have received in a long time. Kashan was friendly and took a genuine interest in what i wanted. He kept in contact with me to update me on the progress of my order and was even kind enough to come and see me in my house to make sure the fit was right. I have always worn glasses and never thought the process of getting a new pair could be so convenient until i shopped at specs at home!
Professional service and extremely helpful - Many thanks
Fabulous company and wonderfully kind service. I'm seriously ill and predominantly bedridden and severely disabled patient, Ind. Aziz was very accommodating, and always respectful, and even visited me so I could try on some glasses before buying. Highly recommend specs at home! X
Fantastic communication!! Personal friendly service!! Would definitely recommend ??
Customer Service is really worth at Specs at Home. Mr.Kashan was rapidly answering to all my questions through Messenger and was giving back feedbacks for my purchase of a Boss frame. I will surely come back with a new purchase.
Although the frames were out of stock so the order couldn't be fulfilled, quick refund and good customer service.
This is the second purchase I have made from thus online store within a month t Bought a pair of ray bans at a very competitive price. The service once again was second to none.! I would recommend without hesitation and will return myself.!! Thankyou.
A personal efficient service provided vwey professionally
excellent company. very efficient delivered frames within 48 hours. they offer great advice in regards to choosing lens
3 days before my mom was due to travel to India, she broke both her frames. I spent all morning trying to call the Major opticians and all of them had the same spiel, minimum of 1 week for glasses and not able to help. I looked around on the net and found Specs at home. Kashan visited us at home the next day sharp at the agreed time. we selected the frames, ordered the glasses and he got the frames fitted with the lens and was back at home to ensure that they fit properly and my mom was happy with the new pair of specs. All of this in 2 hours !! Very Impressed with the customer centric service and speed with which he worked ! willing to go the extra mile to help the customers !
Great service, speedy delivery and quality item. Would definitely use again and recommend them to friend and family
The service was very professional and am happy with my new glasses.My kids are happy with their sunglasses too. Highly recommended.
I was very happy with my purchase. Great service, kept me in the know about my purchase. Great value for money.
Excellent personal prompt service with excellent advice.
The transaction with Specs at Home, was excellent!!! It started with Asisa, that helped me to choose and find the right sunglasses. Then Kashan, for every question that I had, was there to answere me every time immediately. The communication with the people of Specs at Home was always promptly! The item was perfect and arrived very fast! With one word, they are PROFESSIONALS.
Quick professional service. Will definitely be using again!
Great services, excellent communications. above and beyond my expectations. highly recommend.
Great service really caring and personal
Good service and great communication about delay in getting frame from supplier.
Great service, great price, super fast turnaround. Would highly recommend!
I wanted a pair of Jaeger frames in a hurry as I broke mine. After speaking to them on live chat, I ordered them and soon got a follow up telephone call from Kashan. The order was upgraded to special delivery post at no extra cost, so getting the frames at a good price and first class service from Kashan I will be using Specs at Home in the future and would not hesitate in recommending them to friends.
I would recommend SpecsatHome to anyone. Prices are extremely competitive, there is a free delivery option and the LiveChat app is intuitive and easy to use. Unlike a lot of high street stores, you can choose from a full range of frame sizes and lens colours. I spoke to Kashan, who was extremely helpful in finding me the perfect pair of shades and gave me plenty of suggestions. I won't hesitate to use SpecsatHome next time I need a pair of prescription glasses. Highly recommended!
Kashan worked extremely hard to ensure that everything was just right - communication was excellent and the end product was of outstanding quality and very reasonably priced. I am already planning my next purchase!
Amazing service, super FAST and helpful. I needed sunglasses in a hurry. So efficient cannot fault at all. Thanks u so much.
From start to finish I have had a wonderful experience with specs at home, Kashan kept me up to date on every stage of my order and went above and beyond any optician I have ever used, I have no worries about recommending him, he gave me wonderful service and designer glasses at an unbeatable price. Thank you kashan
Had been chasing the internet for a particular designer frame with no joy. I came across Specs at home and although they did not have them in stock they were able to get them by the following day. I love the interactive conversation on line meaning no need for lengthy telephone conversations. I purchased the frames and sent through my prescription. I opted for a pair of varifocals although I had a bad experience in the past with them. Not a problem for Specs at Home.....They have sent my Varifocals through to me to try but have not charged me for the lenses until I am sure they are suitable. 5 Star Website.. 5 Star Communication.. and most of all 5 Star service 'Thank You'
I BROKE MY GLASSES FRAME Stupid o'clock Monday morning, decided to check internet for a re-placement frame.. Searched a few sites, but Specs at Home jumped out firstly because of price. Then someone to chat to there and then.. I was told that the frames would be special delivered by Wednesday.. So I place the order.. Next day I received a courtesy phone call assuring me I would receive the frames by 1pm on Wednesday.. Well my frames were delivered well before 1pm.. Thank you Specs at Home. By the way my usual optitions didn't have my frame in the right colour in stock and I would of had to wait at least 7days for delivery to their store. Plus the frames were £169 cheaper through Specs at Home.
Couldn't ask for a better service, Kashan really cares about his customers. I couldn't find the glasses I wanted on the website so I contacted him. Not only did he get me the glasses I wanted but the price was better than anywhere else online! The glasses are gorgeous, lenses fitted beautifully. I wouldn't go anywhere else for glasses in the future and would highly recommend Specs at Home to others.
Very good communication from Specs at home with quick delivery and a reasonable price. Will use again!
Very happy with my purchase from Specs at Home, good value and good service - Kashan was very proactive in sourcing the frames that I wanted.
I wanted two pairs of police prescription sunglasses and saw that specs from home stocked the model I wanted. I contacted them via their chat facility and they not only matched the price I had found on another site they actually beat it! They were very informative and made sure they had all of the detail needed to provide exactly what I wanted. Following my purchase Kashan called me personally to keep me updated and to check that I was happy. I really cannot recommend this company enough. They go out of their way to ensure you get the best possible service. I have no hesitation on using them for any future glasses
Competitive pricing, the site is easy to navigate and the payment process is simple. My glasses looked as I expected and arrived in excellent condition. Super fast delivery and proactive customer service
I decided to go online after feeling I was being overcharged by a high street optician. Luckily, I came across Specs At Home and have had great service with substantial saving. So far, two pairs of varifocal specs for me and a pair for my mother have arrived promptly and been right first time. Best summed up as the complete on line package with a real personal touch. Unreservedly recommended!
Fantastic and personal service. Item required ordered from supplier for me and dispatched same day to reach me ahead of promised delivery. Can't fault the service - would definitely use again
Excellent service, the frame I wanted was going to be late because of bank holiday and I immediately received a call to warn me. Then another one when they were on my way to me and it took basically one day. Hands on customer service. Very pleased.
Ordered some frames and then decided to add lenses as the price was lower than another company I have used for replacement lenses in the past. Would defintely use again, Kashan was very helpful, friendly and polite to deal with. Very pleased with quality of new glasses!
The service I received from Kashan at Specs At Home was absolutely fantastic. He was there to help me through every step of the process when ordering my prescription sunglasses. He went the extra mile at every opportunity, and kept me informed of the progress of my order right up until I received them. This extra personal level of customer service left me with no doubt I'd made the right choice. He did everything he could to make sure I received my sunglasses in time for my holiday. Prices were excellent too. I wouldn't hesitate to recommend Specs at Home and will go nowhere else in future!
Customer service was brilliant! The frames arrived quickly and they met my expectations!
Great company, good customer service and very friendly. Would definitely recommend.
I was recommended by a friend and couldn't believe the first class service I received. Kashan helped me through the whole buying online experience, I would definitely recommend specsathome to everyone.
I ordered a lens cleaner spray and found it to be a great product. I didn't realise how smudged up my glasses were until I used this spray. If you care about the well being of your specs then I highly recommend this product. P.S smells nice to.
I needed a new frame and lenses and after searching for a while i came across specs at home, choices were plentiful and speedy service couldnt be more happy with my new D&G glasses.... Thanks specs at home!!
Had broken my frame. Called and explained what had happened. Gave the make and frame number, the chap arranged it there and then with the manufacturer as he was out of the office. Replacement arrived within two days. Fantastic service and a great price to match.
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